Terms and Conditions

1. Basic provisions

The Terms and Conditions apply to purchases made on the www.allprint.sk website. These terms and conditions define the rights and obligations of the seller (supplier) on the one hand and the buyer (customer) on the other hand.

The seller and operator of the website www.allprint.sk is Ing. Vladimír Braniš, Ulica Juraja Slottu 6467/16, 917 01 Trnava, ID No.: 46308831, VAT No.: 1075990949, Trade Register No. 250-31083, IBAN: SK48 8330 0000 0023 0313 7644.

Buyer (consumer) – is a natural or legal person who purchases products or uses services for purposes other than business (e.g. for personal consumption or for family members).

Buyer (entrepreneur) – a buyer who is not a consumer – is a person who, when concluding and executing a purchase contract, acts within the scope of his/her trade or other business activity

Seller (supplier) – is a natural person – entrepreneur or legal entity with whom the buyer will conclude a contract in case of purchase (order).

All contractual relations between the Seller and the Buyer are concluded in accordance with the law of the Slovak Republic. If the consumer is a contracting party, legal relations not regulated by the general terms and conditions are governed by Act No. 40/1964 Coll., the Civil Code, as amended, Act No. 250/2007 Coll., the Consumer Protection Act, as amended, and Act No. 108/2000 Coll., the Consumer Protection Act, as amended. on consumer protection in door-to-door and mail order sales, as amended. If the contracting party is an entrepreneur, legal relations not regulated by the general terms and conditions are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.

2. Method of concluding the purchase contract

2.1 Under these terms and conditions, a business relationship means the relationship between the Supplier and the Buyer relating to a specific order for the supply of goods or services to the Buyer.

2.2 The Buyer’s order constitutes a proposal for the conclusion of the Purchase Contract. The purchase contract itself is concluded at the moment of delivery of the Seller’s binding consent to the Buyer’s proposal of the purchase contract, i.e. binding confirmation of the order by the Seller in the form of an e-mail message. From this moment, mutual rights and obligations arise between the Buyer and the Seller, which are defined in the Purchase Contract and these Terms and Conditions, which are an integral part of the Purchase Contract.
Binding order confirmation is an e-mail confirmation sent by the Seller to the Buyer after prior acceptance of the order and after verification of the availability and delivery date of the goods requested by the Buyer. The binding order confirmation contains data on the name and specification of the goods, the sale of which is the subject of the contract of sale, further data on the price of the goods or other services, data on the delivery time of the goods, data on the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods to the buyer, data on the seller, or other data.

2.3 By submitting his order, the Buyer confirms that he agrees to these terms and conditions in force at the time of submitting his order and is bound by them from the moment of conclusion of the purchase contract. By submitting his/her order, the Buyer confirms that he/she has read these terms and conditions before placing his/her order and agrees to these terms and conditions without reservation.

3. Withdrawal from the contract

3.1 The consumer (non-entrepreneur) has the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason. If the consumer exercises the right of withdrawal within the aforementioned period, he/she acknowledges that the supplier is entitled to claim compensation for demonstrably incurred unavoidable costs associated with the withdrawal from the contract.

3.2 If you decide to withdraw from the Contract, please contact us and send a written statement of withdrawal stating the invoice number, the date of purchase, a description of the goods ordered and the buyer’s account number. Send the purchased goods together with the proof of purchase to the supplier’s address. The cost of returning the goods shall be borne by the consumer.

3.3.The Seller is obliged to refund to the Consumer, within 14 days from the date of withdrawal from the contract, the price paid for the goods or service or the advance payment made by the Consumer for the goods or service, including the costs incurred by the Consumer in connection with the ordering of the goods or service.

3.4 The Seller reserves the right to cancel the order or part of it if, due to out of stock or unavailability of the goods, it is unable to deliver the goods to the Buyer within the time specified in these Terms and Conditions or at the price quoted to the Consumer. In the event that this situation arises, the Seller will contact the Buyer immediately in order to agree on the next course of action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to the buyer’s account or address within 14 days.

3.5 The option to withdraw from the contract upon delivery of goods or provision of services is not available for the sale of goods made to the consumer’s specific requirements, custom-made goods or goods intended specifically for a single consumer.

4. Delivery and payment terms

4.1 The usual delivery time is 2-5 working days, however this may vary depending on product availability, order size and our workload. We will specify the delivery date to you. In exceptional circumstances, if the goods cannot be delivered by the agreed date you will be notified immediately by the Seller of this fact.   The delivery of the object of performance to the specified place shall be deemed to be the fulfilment of the delivery.

Methods of delivery and price of transport:

SHIPPING BY COURIER, or by our company: Postage and packing is a minimum of 4,90€. The amount of postage and packing depends on the weight of the order, the number of packages and the place of delivery. The exact amount of postage will be specified in the quotation.

In some cases we reserve the right to change the transport by Slovak Post.

Payment options:

PAYMENT IN ADVANCE BY INVOICE: You will be issued an advance invoice for the full amount of the goods ordered and shipping. Once the invoiced amount has been credited to the Seller’s bank account, the goods will be dispatched to you.

4.2 The Seller reserves the right to temporarily or permanently restrict the methods of payment for technical reasons, due to obstacles on the part of the Seller or the intermediary of these services or due to force majeure.

4.3 The Buyer is obliged to thoroughly inspect the goods upon receipt of the goods from the carrier/courier and to confirm the receipt of the goods by signing the receipt of the goods on the receipt of goods. If the Buyer discovers that the goods or the packaging of the goods are mechanically damaged, he is obliged to notify the carrier and check the condition of the goods in his presence. In the event that damage to the goods is found, the Buyer shall make a record of the extent and nature of the damage to the goods, the accuracy of which shall be confirmed by the carrier. On the basis of the record so made and delivered to the Seller, the Seller may subsequently provide for the rectification of the defect in the goods, a discount on the goods or, in the case of irreparable defects in the goods, deliver new goods to the Buyer.

5. Complaints procedure (liability for defects, warranty, claims)

5.1 The Consumer may complain about the goods by e-mail to the address: allprint@allprint.sk, by post to the address of the Seller’s current registered office or in person at the address of the Seller’s registered office, together with documents such as a delivery note, invoice. In the complaint it is necessary to specify: his/her identification data; description of the goods that the Consumer is complaining about; description of the defect of the goods; number of the order or invoice to which the complaint relates.

5.2 When taking delivery of the goods, the Consumer is obliged to check: whether the goods have been delivered to him in accordance with the order; whether the goods have been delivered to him in the quantity in accordance with the order; whether the goods or their packaging is damaged.

5.3 The consumer is entitled not to collect the goods if there is visible mechanical damage to the goods or their packaging, obviously caused by the transport, or if the goods are incomplete. In such a case, the consumer is always obliged to draw up a damage/complaint report with the respective carrier or to refuse to accept the shipment. Mechanical damage to goods in intact packaging must be reported immediately after receipt of the shipment and the goods must not be used. Later claims of this nature will not be accepted with regard to the carrier’s claims policy.

5.4 If the Consumer has been delivered goods that show signs of damage, obvious defects, or in a smaller quantity than ordered by the Consumer, the Consumer is obliged to accept the goods, but to indicate these facts in the delivery note. The Consumer is obliged to immediately send such delivery note to the Seller and claim for defects. If the Consumer refuses to accept the goods pursuant to this Article, the Seller shall be entitled to withdraw from the contract of sale.

5.5 If the claim is made by means of remote communication, the Seller is obliged to deliver the confirmation of the claim to the Consumer immediately, if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim.

5.6 The warranty period is 24 months. If a longer period is indicated on the goods, their packaging or the instructions accompanying them, the warranty period shall not expire before the expiry of this period. Liability rights shall be exercised with the Seller in the manner set out below.

5.7 The warranty does not cover damage to the Goods caused by, but not limited to:

a) natural or excessive mechanical wear and tear,
b) contamination of the goods or their parts due to neglect of maintenance, neglect of care of the goods,
c) use of the goods in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical influences of the environment in which the goods are normally used,
d) external influences, e.g.
e) tampering with the goods by an unauthorised person (unprofessional repairs, assembly or modifications),
f) use of the goods in contravention of the instructions, technical standards, other documentation for the goods or the purpose for which the goods are intended,
g) mechanical damage, goods damaged by careless disproportionate physical handling, deliberate scratching of the layers of the goods, etc.,
h) failure to notify obvious defects on receipt of the goods,
i) after the expiry of the warranty period.

5.8 The warranty also does not cover damages caused by an act of God, natural disaster, violent damage, weather conditions or operation under extreme and abnormal conditions.

5.9 The Seller is liable for defects in the sold item upon receipt by the Consumer. In the case of used items, the Seller shall not be liable for defects caused by their use or wear and tear. In the case of items sold for a lower price, the Consumer shall not be liable for the defect for which the lower price was agreed.

5.10. The Seller is obliged to determine the method of handling the complaint immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, especially if a complex technical evaluation of the condition of the goods is required, no later than 30 days from the date of the beginning of the complaint procedure. Notification of the determination of the method of handling the claim can also be made by the Seller by e-mail notification to the e-mail address provided by the Consumer during registration or in the order. After determining the method of complaint handling, the Seller shall handle the complaint immediately; in justified cases, the complaint may be handled later. However, the processing of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the time limit for processing the complaint, the Consumer has the right to withdraw from the purchase contract.

5.11. The Seller shall inform the Consumer about the end of the complaint procedure and the result of the complaint by e-mail or by registered letter. If the Consumer has made a claim for goods within the first 12 months from the conclusion of the contract of sale, the Seller may settle the claim by rejecting it only on the basis of an expert’s opinion or an opinion issued by an authorised, notified or accredited person or an opinion of a designated person (hereinafter referred to as “expert assessment of the goods”). Regardless of the outcome of the expert assessment, the Seller may not require the Consumer to pay the costs of the expert assessment of the goods or other costs related to the expert assessment of the goods.

5.12 The expert assessment of the goods must include: identification of the person carrying out the expert assessment; precise identification of the product being assessed; a description of the condition of the product; the result of the assessment; the date of the expert assessment.

5.13. The Seller is obliged to provide the Consumer with a copy of the professional assessment justifying the rejection of the complaint no later than 14 days from the date of the complaint.

5.14. If the Consumer has made a claim for the product after 12 months from the conclusion of the contract and the Seller has rejected it, the Seller is obliged to indicate in the document on the complaint handling to whom the Consumer can send the goods for professional assessment. If the Consumer sends the goods for expert assessment to the designated person indicated in the document on the complaint, the costs of the expert assessment of the goods, as well as all other related costs reasonably incurred, shall be borne by the Seller regardless of the outcome of the expert assessment. If the Consumer proves the liability of the Seller for the claimed defect of the goods by the professional assessment by the person designated by the Seller, the Consumer may reassert the claim; the warranty period shall not expire while the professional assessment of the goods is being carried out. The Seller shall be obliged to reimburse the Consumer within 14 days from the date of the reasserted claim for all costs incurred for the professional assessment of the goods, as well as all related costs reasonably incurred. The reasserted claim cannot be rejected.

5.15. If it is a defect that can be remedied, the Consumer has the right to have it remedied free of charge, in a timely and proper manner. The Seller may always replace the defective goods with faultless ones instead of removing the defect. If the defect cannot be remedied and prevents the goods from being properly used as without defect, the Consumer has the right to have the goods replaced or to withdraw from the contract. The same rights shall apply to the Consumer if the defects are remediable, but if the Consumer is unable to use the goods properly due to the recurrence of the defect after the repair or due to a greater number of defects. At least three defects shall be deemed to be multiple defects and the reoccurrence of the same defect after at least two previous repairs shall be deemed to be a recurrence of the defect.

5.16. By settling a justified claim, the warranty period is extended by the duration of the claim. If the claim has been settled within the statutory warranty period by replacing the goods with new ones, then the warranty period shall start again from the date of settlement of the claim.

5.17. The Consumer has the right to contact the Seller with a request for redress (by e-mail to allprint@allprint.sk) if he is not satisfied with the manner in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the Consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorized legal persons pursuant to §3 of Act 391/2015 Coll. The consumer may submit a proposal in the manner determined pursuant to §12 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.

5.18. The consumer may also lodge a complaint via the RSO’s alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.

5.19. Alternative Dispute Resolution may only be used by a Consumer – a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative Dispute Resolution applies only to a dispute between the Consumer and the Seller arising out of or related to a consumer contract. Alternative dispute resolution applies only to distance contracts. Alternative Dispute Resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the Consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

7. Privacy Policy

The text of the privacy policy can be found here: privacy policy (link)

8. Final provisions

9.1 By sending the order, the Buyer confirms that he/she has read these terms and conditions and agrees to them in their entirety.

9.2 The Seller reserves the right to change these terms and conditions. The obligation to give written notice of a change to the terms and conditions is fulfilled by placing it on the website www.allprint.sk.

9.3 The Seller reserves the right to colour the products. This means that the final colour realisation of the product may not exactly match the colour display on the monitor. Colour variation may arise from the use of different colour modes, different printing/production technology or the use of a substrate material. This is not subject to complaint and may occur even with regular orders.

These terms and conditions are valid from 21.10.2023.